FAQ Wines | Wine & Chill

DELIVERY

Where do you deliver?


We deliver everywhere in Singapore island wide except in secured zone such as Military base or NS camp.

 

When do you deliver?


We deliver wine in Singapore every day from 5pm to 9pm either at home or your office.

 

Three time-slots available:

-5pm to 7pm

-7pm to 9pm

You can choose a two-hours delivery time slot so you don't have to block your whole afternoon/evening waiting for a bottle of wine.

 

How fast do you deliver??

 

You can book a time slot up to three hours in advance the same day. However, please do try to order in advance to make sure your favorite wine will still be available.

 

How much does it cost?


Delivery is free for any orders above $S120. Otherwise, it will costs you only S$10 per order.

 

I forgot to pick my delivery time-slot!

 

No worries. We will contact you very shortly by email and let you pick an available time slot. So Chill! 

 

How can I track my order?

 

We are working on it to have this automated. Please be patient!

 

What if I am not there when the delivery guy appears?

 

If you are not there on the delivery attempt, you can still pick up your goods at our office conveniently located in city center near Rochor/Bugis/Dhoby Ghaut MRT.

 

Do you deliver wine out of Singapore?

 

As of now, we only operate in Singapore but feel free to sign up. We plan to distribute in more countries in South East Asia by the end of next year.

 

Can I cancel my order?

 

As soon as your order is placed, we cannot cancel it anymore, unfortunately.

 

How do I get a refund??

 

Refund are studied on a case by case basis. Please send us an email to if you wish to return a product.

 

PAYMENT

 

All our payments are secured. You can choose to pay via Credit Card. We use Stripe, in case you would be interested. We are adding PayPal soon! Orders are confirmed only after payment are.

 

ABOUT THE WINES

 

How are our wines stores?

All our wines are shipped and stored in wine temperature controlled room. So rest assured none of our wines will be spoilt by too much exposition to heat.

 

Are you going to import non-French wines?

Yes, we hope to do so very soon. If you are a wine producer, don't hesitate to drop us a mail.  

Do you provide wine and food pairing suggestions?

If you have fine dinner to organize, don't hesitate to ask us for advice. We will be pleased to provide you with original wine and food pairing suggestions.

Why so few people buy wine online in Singapore?

Simply because it's not a habit yet. But we want to make people aware that it is possible to buy quality wine online in Singapore. And most of all, it much more convenient to buy wine online than in supermarket.

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