FAQ Wines | Wine and Chill

Delivery services

Who are your delivery partners? Our delivery partners are reliable and have 100% success delivery rate. No lost or late parcels.

What are your shipping fees? Where do you delivery? Shipping fee is free for orders above 120 SGD. Otherwise, it will cost you a flat rate of 10 SGD no matter where you live in Singapore. We do hope that if you want a delivery in Woodland, you order at least 2 or 3 bottles to make it worth it for our riders.

What are the delivery timeslots? Same-day delivery deadline is 3 pm. Order before 3 pm any day and receive your parcel the same day within one of the two timeslots:
-between 5 pm to 7 pm
-between 7 pm to 9 pm

What if I forgot to pick my delivery timeslots? If you forgot to pick your delivery time, simply send us an email at contact@wineandchill.sg and we will let our drivers know.

 

Exchange & Refund

What is your Exchange & Refund policy? Exchange & Refund claims are studied on a case by case basis. Please send us an email to if you wish to return a product.

 

Our Team

What kind of company do you have? Wine & Chill Pte. Ltd. is a private limited wine company incorporated in Singapore fully owned by the two founders Oliver and Kevin. 


We are both French-born Chinese. This means that we grew up with French culture of wine appreciation while being aware of Chinese taste for wines.
Do you have a liquor licence? We have a liquor licence in Singapore that allows us to sell wine island wide.

 

Our Wines

Where do your wines come from? Our family has been exporting wine from France to China for almost a decade now which enables us to work with the best purchasing prices, shipping services and curation for Asian markets. We only export wine to Singapore that has already been successful in China. We buy them at the best rates thanks to big volume with mainland China and use a small quantity of the lion city wine supply.

 

Payment

Are your payments secured and how can I pay? All our payments are secured. You can choose to pay via Credit Card. We use Stripe, in case you would be interested. We are adding PayPal soon! Orders are confirmed only after payment are.

 

Wedding and Events

Do you provide wine for weddings? We do provide affordable wine rates in large quantities for weddings. We also offer consignment with 50% downpayment.

 

Wine storage

How do you store your wines? All our wines are stored in Singapore tax-paid in a warehouse specialising in storing wine. Temperature and humidity are monitored so that our wine bottles are stored in the most optimal conditions.

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